1. What is TVie?
TVie is a unique combination of Internet Gateway and traditional Set-top Box. So, you will get access to the internet and varieties of movies, series, entertainment programs of Myanmar Cast and CANAL+. You can even sing of Youtube song with Microphone plugging at TVie.
2. No icons displaying at the home page
The TV OS does not have internet access. It takes up to 3 minutes for TV OS to be able to acquire internet access. Press the remote’s home button to refresh the internet status. If the problem still persists, please contact the network engineer.
3. YouTube Installing
Please click the YouTube icon to download YouTube manually.
4. Using external Hard Disc
Please plug in external Hard Disc before powering up the device. Plug in after power on will cause the device to reboot. After power restart, the device will be recognized by the device.
5. Using USB ports
There are two USB ports and they will support only 0.7A each. Over draining current may damage the board or the port will be suspended. If the port is suspended, please reboot the device.
6. Analog Sound output volume doubled after unplugging the HDMI cable
Unplugging the HDMI cable will double the analog sound signal line (earphone jack). This is normal since the sound signal is shared between HDMI and Analog.
7. Loud pitching noise
Both “On Board MIC” and “On Board Speaker” are turned on. While using on board speaker for sound output, please use external MIC. Turning on both “On Board MIC” and “On Board Speaker” will cause echo loop. If this happen, please reboot the device.
8. MIC enable and on-board speaker enable reset after reboot
After reboot the MIC and speaker conditions will be reset to default settings. Please set the desire conditions in the setting after reboot.
9. Using USB external MIC
Enable MIC function first before plugging USB external MIC. It will take about 30 seconds for the USB external MIC to be recognized by the device.
10. No internet after sleep
Idling over long period will cause the TVie to go into sleep mode. Idling for more than 6 hours will cause the network adapters to be disabled. Please use the restart feature in the setting menu or reboot the device.